repair & Troubleshooting information
If you have ever experienced problems with an electric radiant floor heat system, you know that it can be hard to find answers. The general contractor, electrician, tile installer, distributor and the manufacturer are all involved in the process and sometimes there seems to be quite a bit of finger pointing. This page will give you tips and tricks to troubleshoot the issue on your own. If it is something that you can’t fix, you can find the contact information for each manufacturer below.
www.nuheat.com
Customer Care Email: Res.CustomerCare@nVent.com Customer Care Phone: 1-800-778-9276
www.schluter.com
Customer Care Phone: 1-888-472-4588
How to Remove a Tile over DITRA-HEAT
Tips on removing memory from membrane
Schluter®-Systems Warranties
www.suntouch.com
Customer Care Phone: 1-888-432-8932
www.mapei.com
Customer Service: 1-800-426-2734
www.laticrete.com
Technical Services Phone: 1-800-243-4788 x1235
How to splice repair an electric floor heating cable using butt connectors
How to repair a damaged electric floor heating system